At Indigo we understand.We understand the challenges SMEs face when it comes to budgeting, planning and implementing IT solutions and support agreements.
We understand that every customer in the SME space is different; it is a matter of piecing together the right service delivery mix of technology and support to meet the business computing requirements within a realistic budget.
About Our Company & Services
Stable company with strong leadership
Indigo was created in 2008 as a specialist technology brand to provide pro-active IT managed services and complex IT project consulting. Since inception Indigo grow consistently into the professional services and logistics industries, as well as high-quality trade and mining industries.
Continuing to future-proof the business Indigo recognised the direction of IT into cloud computing and merged in 2014 with Logic Plus (www.logicplus.com.au) – a leading provider of cloud computing and hosted systems right out of the office in Halifax Street.
The merger gives Indigo and Logic Plus a competitive advantage in the Adelaide market; an all-inclusive IT partner offering efficient on-premise and/or cloud server solutions, locally in Adelaide, not reselling any other outsourced data centre infrastructure. The data centre provides N+1 redundancy and secure, private (direct) connectivity from our client's offices.
Ben Hock (linked in profile) (Indigo Managing Director) continues with Logic Plus and remains heavily involved in the consulting and presales capabilities in the company. Ben was also involved in the professional recognition of the young ICT industry, holding committee and board positions on the Australian Computer Society - the professional body for the ICT industry.
Service level guarantees
Indigo offers the Care Pack service level agreement, guaranteeing 4 hours response time to your staff IT incidents and optionally 1 hour response time for your company's critical IT incidents. Prevent downtime with the pro-active maintenance and bundle in after hours support coverage for a comprehensive outsourced IT package.
IT project work is quoted and managed by a project manager to ensure schedules are met and progress communicated, and weekly and monthly IT reports are sent detailing all project work item progress for the period.
An Indigo account manager is assigned to your business to enable one point of contact for all IT enquiries and agreements, to build a long term functional relationship.
Throughout the relationship we look for areas of technology that might improve or add value to your computing system, based on our experiences from other clients or new vendor offerings.
Help desk service that is always available
No annual leave, sick leave or holidays to worry about with internal IT staff. Indigo is always available on the help desk, even after hours.
Peace of mind
Under the fixed-price agreement Indigo effectively takes on the risk of a faulty network environment, therefore ensuring systems are monitored 24x7 with issues often pro-actively fixed without interruption to your business. Stop worrying about the cost of calling the IT company and get on with business.
The Care Pack fixed-price managed service is an all-inclusive service plan, any additional project costs are quoted and approved prior to commencement.
Indigo’s Care Pack includes regular updates and scheduled maintenance to keep systems well-tuned and secure.
Weekly and monthly IT system health reports are sent and an engineer from Indigo attends your business at least monthly to assist staff with general maintenance and niggling IT issues.
End point for all IT issues
Indigo will assist with all general IT enquiries and appoint and manage sub-contractors if required.
We aim to replace jargon and over-complicated tech-speak with communication that actually relates to our clients and stakeholders.
Our consultants and engineers are managed through a continuous professional development program, ensuring our skills and qualifications are kept up-to-date within the fast paced landscape of computing technologies.
Indigo maintains a Microsoft partnership with Mid Market solution design, Server Platform design and Hosting specialisations to deliver the correct solution the first time.
Our expertise covers a wide range of IT business systems including:
- Real-time server and network monitoring systems;
- On premise, cloud and hybrid solution design;
- Windows domains and Active Directory;
- Microsoft Exchange email servers;
- Hyper-V and VMware virtual server infrastructure;
- VM replication for disaster recovery planning;
- Storage design over iSCSI or Fibre Channel (SAN);
- Network services such as DNS, DHCP, VPN remote access;
- Cisco routing, switching, subnetting design;
- Wifi networks and roaming access points;
- Security design; anti-virus, anti-spam and intrusion prevention;
- Site to site permanent connectivity;
- Web hosting and Windows IIS web servers;
- Shared printing services;
- SQL database server design and management;
- Desktop deployments and imaging;
- Voice over IP solutions and Unified Communications
- UPS battery backup design;
- Backup solutions and automated offsite image replication;
- Microsoft licensing solution design.